Welcome to Stella McCartney Kids Shop’s FAQ section. We’ve compiled answers to common questions about our premium children’s fashion to make your shopping experience effortless and enjoyable.
About Our Products
What types of clothing do you offer?
We specialise in high-quality designer childrenswear including jeans, joggers, shirts, sweatshirts, and t-shirts – all crafted with Stella McCartney’s signature blend of luxury and practicality.
Are your clothes suitable for everyday wear?
Absolutely! While our pieces carry designer quality, they’re designed to be play-ready and durable for children’s active lifestyles.
How do I care for the garments?
Each item comes with specific care instructions. Generally, we recommend gentle washing to maintain the quality of our premium fabrics.
Ordering & Account
How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders and save preferences.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Can I modify my order after placing it?
Orders are processed quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship?
We ship globally to most international destinations, excluding some remote areas and parts of Asia.
What are my shipping options?
- Standard Shipping (£12.95): Via DHL or FedEx, arriving in 10-15 business days after dispatch
- Free Shipping: For orders over £50 via EMS, arriving in 15-25 business days after dispatch
How can I track my order?
You’ll receive a tracking number via email once your order is dispatched. Use this to follow your parcel’s journey from our Brighton & Hove boutique to your home.
Are there any additional import charges?
Depending on your country’s regulations, customs duties or import taxes may apply. These are the responsibility of the recipient.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original condition with tags attached.
How do I initiate a return?
Please email our customer service team at [email protected] with your order details, and we’ll guide you through the simple return process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items and verify their condition.
Contact Information
How can I contact customer service?
Our friendly team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours.
Where is your company located?
Our headquarters are at 11 East St, Brighton & Hove, GB CH1P 2BF, United Kingdom.
If you have any questions not covered here, please don’t hesitate to reach out. We’re committed to making your Stella McCartney Kids Shop experience exceptional from browsing to delivery.