At Stella McCartney Kids Shop, we want you to be completely satisfied with your premium children’s clothing purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition with tags attached
  • Unwashed and unworn
  • In the original packaging
  • Accompanied by the original receipt or order confirmation

Please note: For hygiene reasons, we cannot accept returns on certain intimate items. All sales of underwear, socks, and swimwear are final.

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

To begin the process, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Stella McCartney Kids Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to be returned/exchanged: – Product Name: – Size: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify size or product)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address (11 East St, Brighton & Hove, GB CH1P 2BF)

Step 3: Ship Your Return

Once approved, please ship your return using a trackable service. We recommend using the same carrier as your original shipment (DHL, FedEx, or EMS).

Important: The customer is responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we will process your refund or exchange.

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and approve your return. Please note:

  • Original shipping fees are non-refundable
  • International customers: refunds will be issued in GBP and may be subject to currency fluctuations
  • For PayPal payments: refunds may take an additional 2-3 days to appear in your account

Exchanges

For size exchanges, we’ll ship your new item once we receive the returned product. If the requested size is unavailable, we’ll contact you to discuss alternatives or issue a refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement.

International Returns

For customers outside the UK:

  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund any original customs duties or taxes
  • Return shipping costs are the customer’s responsibility

Need help? Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected].