Term and Conditions

Last updated: [Insert Date]

1. Website Use

1.1 Eligibility

Our website and services are intended for users who are at least 18 years old or accessing with parental consent. By using our site, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining confidentiality of your credentials and all activities under your account.

1.3 Prohibited Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated means to access the site without permission

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our premium children’s clothing (including jeans, joggers, shirts, sweatshirts, and t-shirts) on our website. However, slight variations in color or texture may occur due to monitor settings.

2.2 Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns on underwear, socks, and swimwear. All sales of these items are final.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days.

3.2 Pricing

All prices are in GBP and inclusive of VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Your card will be charged when we process your order.

3.4 Shipping

We offer:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: On orders over £50 via EMS (15-25 business days after dispatch)

We ship worldwide except to certain remote areas and parts of Asia.

4. Returns and Refunds

4.1 Return Policy

You may return most items within 15 days of receipt if they are:

• In original condition with tags attached
• Unwashed and unworn
• In original packaging
• Accompanied by proof of purchase

4.2 Return Process

To initiate a return:

1. Email [email protected] with your order details
2. Wait for return authorization
3. Ship items to: Stella McCartney Kids Shop, 11 East St, Brighton & Hove, GB CH1P 2BF

4.3 Refunds

Refunds are issued to your original payment method within 7-10 business days after we receive your return. Original shipping fees are non-refundable.

4.4 International Returns

Customers outside the UK:

• Must mark packages as “Returned Goods”
• Are responsible for return shipping costs
• Original customs duties cannot be refunded

5. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

6. Liability Limitations

6.1 Product Use

We are not liable for any injury or damage resulting from improper use of our products.

6.2 Website Availability

We strive to keep our website available but are not liable for temporary unavailability due to technical issues.

6.3 Third-Party Services

We are not responsible for the actions of shipping carriers or payment processors.

7. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

8. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

9. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

10. Contact Us

For questions about these Terms, please contact us at:

Stella McCartney Kids Shop
11 East St, Brighton & Hove, GB CH1P 2BF
Email: [email protected]